11. REPORTING A HOTEL. (THREE compositions - BACHILLERATO 1)

Dear Sir,

During my stay in the Candem Hotel, I came to the conclusion that this hotel has lots of aspects which should be changed.

First of all, the decoration of the main hall is not the appropriate one. When clients arrive at the hotel, this is the first thing that they see, their first impression. The whole wall has a deteriorated aspect, as if it hadn’t been cleaned for a long time. The same happens with the main door, which needs to be repainted too.

Although the service is not bad at all, it could be better. Some of the employees don’t care about the needs of the guests. I think that a warning would be enough. I am sure that nobody wants to be fired, but it must change, or consequently, clients won’t accommodate at the hotel in the future.

In contrast, people who stay in the Candem Hotel are really happy with the food service. They also believe that the location of the hotel is great.

In conclusion, the Candem Hotel is a good hotel to host, but it needs some changes immediately.

                                                                                                                                                    By S.E

Dear Sir:

As you know, I've been to the Candem Hotel to check its quality, and I've been able to prove what I had heard a long time ago.

So to start, what surprised me the most was the service and its bad performance. When I got to the hotel and went to reception to check-in, it was empty! No one was there, and I had to wait for ten minutes until a person appeared. Then, she was very rude and unexperienced. And the rest of the service was exactly the same. Furthermore, some of them wore dirty uniforms.

I don't have much to say about the facilities of this hotel. During my stay, there was a disabled man and he could not get into his room or into the hotel on his own.

Apparently, the food looked good, but when you tasted it, it was disgusting. If this wasn't enough, there was a hair in my lasagna! I had to ear in the restaurant next to the hotel.

So to sum up, I think you should do something about it so this doesn't happen to anyone else again.

                                                                                                                                                                                                                     By A.D.

Dear Sir:

I am writing this report to inform you about the conditions of the Candem Hotel. I have been sent there for a whole weekend and I have made my own conclusions.

Firstly, I was assigned the suite room, the best one of the hotel. To my disappointment, it was not as big and elegant as it boasted. The furniture was old, the mattress was so uncomfortable and the cleanliness was not what I had expected.

Some of the facilities were not what they should be for a four-star hotel. At the swimming pool, there were not enough deck chairs for all the guests sunbathing there. Besides, it was necessary to bring your own towel as the hotel doesn’t provide the customers with one. Another disadvantage I noticed was the limited number of lifts, which are important since the hotel has got six floors.

The staff was quite friendly and polite, although it was obvious that some of them were not formed enough for a hotel of this category.

To sum up, there are some aspects that have to be necessarily improved if the hotel’s management wants to keep their four stars. Otherwise, they should adapt their price and advertising campaigns to the real conditions of their establishment.

                                                                        By M.S.