148. WRITE A FORMAL LETTER TO A TRAVEL AGENCY COMPLAINING ABOUT A HOTEL , by G.P.C (E.SO 3)

SONG: MICHELE ZARILLO - L'elefante e la farfalla

                                                                 Calle Comillas 81, 2ºD                                                                       Santander. 39004
                                                                             Spain

    Esspex Tours 
    Customer Service Department
    Edinburgh 3W7  45fX8
            Scotland

                                                              5th February 2017

   Dear Mr Jenkins:

As you probably know, my family and I made contact with your travel agency at the beginning of last year as we were comparing different options in order to go for two weeks to Edinburgh for the summer holiday.

Finally, after you sent us all the information we asked you for, we chose to hire your services due to your efficacy and rapidity when answering and giving us all kind of varied options and reasonable prizes.

So we booked an apartment in the historic centre of Edinburgh from July 2^nd till July 18^th and we reserved some guided tours around the city to learn more about it.

Then we prepared our luggage excited by the great holiday that we were going to spend in that beautiful city.

The great day arrived and after a two hours long flight from Santander to Edinburgh we landed in the city.

Following the instructions given in your letter we took the public transport (the tram) and we went to the address written in your letter. Once we were in the street mentioned we started to look for our apartment, but we couldn’t find it.

We spent forty-five minutes asking pedestrians and going from one street to another carrying our suitcases in order to find our apartment.

We called the contact number written in the mail you sent us with the information to contact you, but nobody answered the phone.

Finally, after waiting roaming exhausted and cold in the street, the person in charge of showing us the apartment and giving us its keys appeared and guided us to a hidden building without any number nor sign.

The person explained us all and left us alone. The apartment was really old, with tall ceilings and big windows without blinds in all the rooms which couldn’t keep them warm, so it was always cold inside the apartment. It was charming in a historic way, but we needed to wear lots of clothes all the time when we were inside, and it was annoying.

And, as its walls were thin we could hear what was happening in the street so we couldn’t sleep well at night.

Another really irritating fact was the lack of cotidian essential objects like cooking utensils, blankets or cleaning tools.

As days passed we got used to the apartment and fell in love with the city and its mysterious and historical buildings, huge and splendid parks and its friendly citizens as we were learning more about it due to your wonderful and interesting tours.

We just wanted you to notify this situation to prevent the same happening to other tourists like us.

Hoping that this letter will prevent and solve these little but important problems,

      Yours sincerely,